Frequently Asked Questions
What are the care steps for your bags?
What is vegetable-tanned leather?
The physical and aesthetic characteristics of vegetable tanning make this a very special technique; no chemicals are used, since tannin occurs naturally.
Vegetable-tanned leather is a fairly stiff and solid material with excellent performance. Furthermore, as it ages over the years, it improves.
Where are ann/so bags made?
2/ My order
Can I return an article?
To this end, simply contact ann/so Customer Service by calling (+33)1 42 29 34 86 or by E-mailing firstname.lastname@example.org.
After validation by the customer service, you will receive an E-mail confirming authorization of your return. You must then return the article to the Company. Return costs shall be borne by Customer.
Right of return shall be confirmed provided the item is returned in its packaging and with the original label. The product shall not have been worn, carried, fitted or modified; neither shall it be damaged – it shall be in perfect condition to allow re-offer for sale.
Details of payment options, invoices and taxes
The debit will be made in the same currency as that displayed at time of payment.
The order total includes shipping costs, taxes and import duties.
You can download your invoice to your customer account.
Is my payment secure?
How long are your shipping times?
Amount of delivery charges?
4/ My account
How do I delete my account?
Are my personal data disclosed to third parties?
The data provided by you the Customer to the Company is not transmitted or sold to other companies.