General Terms and Conditions of Sale

The present General Terms and Conditions of Sale govern the entire relationship of ann/so (hereinafter referred to as ”the Company”), and the Customer with respect to the products presented by the Company on the Website.

The Company has a registered capital of €10,000 and a Head Office located at 42 rue Leibniz, 75018 Paris (France). The Company is registered with the Paris companies register under No. 805 235 199, and identified by intra-community VAT number : FR 52 805 235 199.
Any order placed with the Company on the www.ann-so.com website will therefore result in the Customer’s acceptance of these terms, which may be modified at any time.
For all information, questions, advice or follow-up, please E-mail our customer service:
contact@ann-so.com or call +33(0)1 48 24 54 94
Business hours are Monday to Friday, 9 a.m to 6 p.m.
Surface mailing address: Ann/so, 59 rue de l’Ourcq, 75019 -PARIS (France)

1/ Special conditions of sale

Upon placing an order, the customer acknowledges having taken cognizance of the present Special Conditions of Sale as displayed on-screen (designations, prices, quantities, colours, product characteristics, cost of services), and expressly declares full acceptance of same.
On its Website – www.ann-so.com – the Company offers for sale products intended exclusively for end-users who shall be considered as ”consumers”. The Consumer shall not operate for professional or business-related purposes. Resale of the Company’s products is strictly prohibited.
In these circumstances, the Company reserves the right not to comply with any orders from entities other than Consumers, or orders that are not in conformity with the Company’s commercial policy.

2/ Sales prices

Prices of items are inclusive of French VAT (20% as of 1 January 2014), excluding shipping charges. Prices and charges are expressed in Euro’s.
Prices are subject to change at any time, given that items are invoiced on the basis of the in-force regulations at the time the order is logged. Any change in the applicable legal rate of VAT shall automatically be reflected in the prices of articles, from the effective date.
The total amount of the order is indicated on the (shopping) “Cart” page and includes the following information:
• tax-inclusive price, including VAT; or VAT rate (depending on the country of delivery);
• shipping charges.
A: Orders are delivered on a DDP basis (Delivery Duty Paid, i.e. VAT and customs duty included), for France and European Union countries (Switzerland and Norway not included).
B: For customers residing outside of the European Union, it is specified that the prices displayed on the Company’s Website shall be invoiced after deduction of VAT. These prices shall be declared “DDU” (“Delivery Duty Unpaid”), since the Company is materially unable to provide customers with accurate information regarding the total amount of customs duties, related formalities or import taxes etc. applicable in the country of delivery.

3/ Ordering

Orders placed via the Website shall be subject to the procedure defined by the Company, as formalized by a succession of steps to be followed by the Customer in order to validate the Order. The Customer shall have the opportunity, before finally validating the Order, to check the details of the Order and the total price of same, and to correct any errors, before definitively confirming the Order and thus acceptance of present terms & conditions. Any Order confirmed by the Customer shall constitute a contract of sale and acceptance of the related conditions of sale.
A confirmation E-mail summarizing the Order (products, prices, availability of products, quantities etc.) shall be sent to the Customer by the Company. Said confirmation E-mail shall serve as an order form, containing the contact details of the Company’s customer service, and information relating to cancellation rights.
The invoice can be downloaded from the Customer’s account.
A ”no-reply” electronic shipment confirmation message, containing the shipping number marked on the package, shall be E-mailed to the Customer during shipment of the Order.
Orders placed on a Saturday, a Sunday or a public holiday shall not be processed or validated until the next business day.

4/ Payment

The entire payment shall be made at the time of ordering. At no time shall amounts paid be considered as deposits or instalments. Payment shall be made by credit card via a secure bank server or via a Paypal account.
Purchases are made in a secure manner. For payments by credit card (CB, Visa, Mastercard and American Express), payments shall be protected by LCL Bank.
Divulgation of the Customer’s credit card number shall equate to authorizing the Company to debit the Customer’s account by a sum corresponding to the amount of Customer’s Order.
All information exchanged during processing of the payment is encrypted via SSL certification. Said data cannot be detected, intercepted or used by third parties. Said data is not accessible on the Company’s computer systems. In the event of problems, Customers are recommended to contact the Company at the following address: contact@ann-so.com.

5/ Delivery

Under the conditions laid down in Article L. 121-20 et seq. of the French consumer code, the Customer shall dispose of a period of fourteen (14) days from the day of receipt of items purchased on the www.ann-so.com Website, in order to exercise cancellation rights, without penalty or need to state a reason, provided said items are returned in their original condition and packaging. Under no circumstances shall bags & accessories have been carried, fitted or worn.
Articles not collected from the point of delivery within the specified time (14 days) shall be returned to the Company. Customer shall then be charged an amount corresponding to the costs incurred by the said Return.

6/ Right of cancellation

Items shall be delivered to the delivery address stated during the Ordering process. The Company shall not be held liable if the delivery address as stated is incorrect or non-existent. The Company expressly states that it does not deliver to mail boxes or to hotels.
To this end, prior to expiry of the cancellation period, the cancelling Customer shall E-mail the Company’s customer service at contact@ann-so.com, unambiguously stating the decision to cancel.
After validation by the customer service, the Customer shall receive an E-mail containing a return voucher and an authorization return number to be printed and attached to the returned package, together with the Company’s return address, viz.:
Return address: ann/so, 59 rue de l’Ourcq – 75019-PARIS (France).
Within 30 days of receipt of returned item(s), the Company shall reimburse the Customer for the amount of said item(s), by bank transfer. Cost of Returns, including liability for loss or damage of products, shall be borne by the Customer.
In the event of an error attributable to the Company (e.g. defective item or order-preparation error), the Company shall cover the cost of returning the item: the Customer shall complete the return request in accordance with the procedure described above, then follow the instructions received from the Company, and finally remit the package to the carrier identified by the Company.
Where Company’s products were purchased through one of its distributors, returns shall be agreed directly with said distributor.

7/ Personal data protection

Customer’s personal data as required for the purposes of processing of Orders shall in no event be sold, marketed or loaned to third parties.
In accordance with the provisions of French data-protection law (decree “Informatique et Libertés” of 6 January 1978), Customer shall have right to access, correct, modify and delete Customer data. The Company’s Website is registered with CNIL (French data protection authority) as No. 1785661.
To exercise said rights, Customer shall inform the Company either by surface mail or E- mail at the following addresses: ann/so, 42 rue Leibniz – 75018-Paris (France) or contact@ann-so.com.
Additionally, Customer personal details can be modifed from the relevant Customer area by logging on with Customer’s E-mail adddress and password.

8/ Intellectual property

Intellectual property rights on the www.ann-so.com Website and all of the site’s constituent elements (photos, texts, trademarks, models, copyright, domain names etc.) are subject to exclusive rights of ownership or use belonging to the Company. Any reproduction of the site, either total or partial, is strictly prohibited.

9/ Applicable law

The present General Terms and Conditions of Sale are subject to French law. In the event of a dispute and in the absence of amicable settlement, French courts shall have jurisdiction exclusively.

10/ Server

Hosted by : OVH, 2 rue Kellermann, BP 80157-59053 Roubaix cedex1, France