General Terms and Conditions of Sale
Business hours are Monday to Friday, 9 a.m to 6 p.m.
Surface mailing address: Ann/so, 59 rue de l’Ourcq, 75019 -PARIS (France)
1/ Special conditions of sale
On its Website – www.ann-so.com – the Company offers for sale products intended exclusively for end-users who shall be considered as ”consumers”. The Consumer shall not operate for professional or business-related purposes. Resale of the Company’s products is strictly prohibited.
In these circumstances, the Company reserves the right not to comply with any orders from entities other than Consumers, or orders that are not in conformity with the Company’s commercial policy.
2/ Sales prices
Prices are subject to change at any time, given that items are invoiced on the basis of the in-force regulations at the time the order is logged. Any change in the applicable legal rate of VAT shall automatically be reflected in the prices of articles, from the effective date.
The total amount of the order is indicated on the (shopping) “Cart” page and includes the following information:
• shipping charges.
3/ Ordering
A confirmation E-mail summarizing the Order (products, prices, availability of products, quantities etc.) shall be sent to the Customer by the Company. Said confirmation E-mail shall serve as an order form, containing the contact details of the Company’s customer service, and information relating to cancellation rights.
The invoice can be downloaded from the Customer’s account.
A ”no-reply” electronic shipment confirmation message, containing the shipping number marked on the package, shall be E-mailed to the Customer during shipment of the Order.
Orders placed on a Saturday, a Sunday or a public holiday shall not be processed or validated until the next business day.
4/ Payment
Purchases are made in a secure manner. For payments by credit card (CB, Visa, Mastercard and American Express), payments shall be protected by LCL Bank.
Divulgation of the Customer’s credit card number shall equate to authorizing the Company to debit the Customer’s account by a sum corresponding to the amount of Customer’s Order.
All information exchanged during processing of the payment is encrypted via SSL certification. Said data cannot be detected, intercepted or used by third parties. Said data is not accessible on the Company’s computer systems. In the event of problems, Customers are recommended to contact the Company at the following address: contact@ann-so.com.
5/ Delivery
Articles not collected from the point of delivery within the specified time (14 days) shall be returned to the Company. Customer shall then be charged an amount corresponding to the costs incurred by the said Return.
6/ Right of cancellation
To this end, prior to expiry of the cancellation period, the cancelling Customer shall E-mail the Company’s customer service at contact@ann-so.com, unambiguously stating the decision to cancel.
After validation by the customer service, the Customer shall receive an E-mail containing a return voucher and an authorization return number to be printed and attached to the returned package, together with the Company’s return address, viz.:
Return address: ann/so, 59 rue de l’Ourcq – 75019-PARIS (France).
Within 30 days of receipt of returned item(s), the Company shall reimburse the Customer for the amount of said item(s), by bank transfer. Cost of Returns, including liability for loss or damage of products, shall be borne by the Customer.
In the event of an error attributable to the Company (e.g. defective item or order-preparation error), the Company shall cover the cost of returning the item: the Customer shall complete the return request in accordance with the procedure described above, then follow the instructions received from the Company, and finally remit the package to the carrier identified by the Company.
Where Company’s products were purchased through one of its distributors, returns shall be agreed directly with said distributor.
7/ Personal data protection
In accordance with the provisions of French data-protection law (decree “Informatique et Libertés” of 6 January 1978), Customer shall have right to access, correct, modify and delete Customer data. The Company’s Website is registered with CNIL (French data protection authority) as No. 1785661.
To exercise said rights, Customer shall inform the Company either by surface mail or E- mail at the following addresses: ann/so, 42 rue Leibniz – 75018-Paris (France) or contact@ann-so.com.
Additionally, Customer personal details can be modifed from the relevant Customer area by logging on with Customer’s E-mail adddress and password.