Deliveries and returns
1/ Delivery
Items not collected from the point of delivery within the specified time (14 days) shall be returned to the Company. Customer shall then be charged an amount corresponding to the costs incurred by said return.
2/ Shipping charges
For Rest of World: Shipping costs are between 10 and 30 Euro’s depending on the weight of the product ordered, and the destination. Orders shall be delivered DDP (”Delivery Duty Paid”, i.e. VAT and customs duty included) as follows: European Union ( Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden); United Kingdom.
Rest of World: Prices displayed on the site shall be charged net of VAT. These orders shall be DDU (“Delivery Duty Unpaid”), the Company being materially unable to provide customers with accurate information on the total cost of customs duties, formalities or import taxes etc. applicable in the country of delivery. Recipient shall be liable for payment of all such taxes, and payment of same shall be required in order for the shipment to be released.
3/ Shipping times
4/ Delivery issues
5/ Returns
To this end, Customer shall inform the Company by sending an unambiguous E-mail message to Company’s customer service at: contact@ann-so.com, prior to expiry of the cancellation period.
After validation by the customer service, Customer shall receive an E-mail contaning a return voucher including a return authorization number, for printing and affixing to the package, and return address details, viz.:
Return address: ann/so, 59, rue de l’Ourcq, 75019-PARIS (France).
Customer shall be reimbursed the amount of the returned item by bank transfer, within 30 days of receipt of the product by the Company. Return costs shall be borne by Customer.
In the event of an error attributable to the Company (e.g. defective item or order-preparation error), the Company shall cover the cost of returning the item: the Customer shall complete the return request in accordance with the procedure described above, then follow the instructions received from the Company, and finally remit the package to the carrier identified by the Company.