Deliveries and Returns
Items not collected from the point of delivery within the specified time (14 days) shall be returned to the Company. Customer shall then be charged an amount corresponding to the costs incurred by said return.
2/ Shipping charges
For Rest of World: Shipping costs are between 10 and 30 Euro’s depending on the weight of the product ordered, and the destination. Orders shall be delivered DDP (”Delivery Duty Paid”, i.e. VAT and customs duty included) as follows: European Union ( Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden); United Kingdom.
3/ Shipping times
4/ Delivery issues
To this end, Customer shall inform the Company by sending an unambiguous E-mail message to Company’s customer service at: email@example.com, prior to expiry of the cancellation period.
After validation by the customer service, Customer shall receive an E-mail containing a return voucher including a return authorization number, for printing and affixing to the package, and return address details, viz.:
Return address: ann/so, 59, rue de l’Ourcq, 75019-PARIS (France).